Emotional Intelligence

Our training on the importance of emotional intelligence in the workplace is designed for up to 25 learners. Participants will gain practical skills to understand and apply emotional intelligence, fostering a supportive and productive environment for all employees and service users.
Participants will learn about the different components of emotional intelligence, such as self-awareness, self-regulation, empathy, and social skills. They will understand key concepts related to emotional intelligence, including how it impacts leadership, teamwork, and conflict resolution. The course includes insights from renowned experts like Daniel Goleman, author of "Emotional Intelligence," and Travis Bradberry, co-author of "Emotional Intelligence 2.0." Real-life stories and case studies will highlight the benefits of high emotional intelligence in the workplace. Additionally, participants will learn strategies to develop their own emotional intelligence and how to foster an emotionally intelligent culture within their teams. The training also covers the role of emotional intelligence in enhancing workplace communication and reducing stress.
 
By completing the course, participants will be equipped to create a more inclusive, empathetic, and effective workplace. They will learn practical steps to support and advocate for colleagues, improving overall job satisfaction and performance. The training also covers how to communicate effectively, manage emotions in challenging situations, and develop inclusive policies and practices that promote emotional well-being.
 
The course content includes an introduction to emotional intelligence, explaining its importance and setting clear goals. It covers understanding different components of emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills. The influence of emotional intelligence on leadership, teamwork, and conflict resolution will be discussed in detail, referencing key professionals like Daniel Goleman and Travis Bradberry for deeper insights.
 
The role of an emotionally intelligent leader will be explored, highlighting the qualities of effective leaders and practical steps to developing emotional intelligence. Participants will learn the importance of listening to the experiences of others through real-life stories and case studies, developing empathy and understanding. Strategies for creating an emotionally intelligent environment, including effective communication, stress management techniques, and inclusive policies and practices, will be provided.
 
The course will cover identifying and managing emotional triggers, outlining techniques for self-regulation and emotional resilience. Building and sustaining an emotionally intelligent culture through continuous learning, community and network building, and measuring impact will also be covered. Finally, participants will develop personal action plans, commit to change, and receive resources for further learning.
 
The course duration is 90 minutes, designed for up to 25 employees. It is delivered online, but for in-person or hybrid training, please contact us directly. The date is to be confirmed, so if you have a specific date in mind, please check availability first.